Salesforce incident
Feature perf degradation: USA9002, USA9004S, USA9006S (+11 more)
Resolved after 2 days 7 hours, affecting USA9002 and USA9004S and 1 more, on October 19, 2026.
Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.
Affected components
Update timeline
- identified Oct 19, 2026, 03:30 PM UTC
Degradation Started: featurePerfDegradation
- resolved Oct 21, 2026, 10:33 PM UTC
Resolved: Incident Resolved
- monitoring Oct 21, 2026, 10:43 PM UTC
We’ve investigated and resolved an issue where Identity Resolution was not completing normally. Customers using the affected feature saw errors, and new data was not being populated in the unified profile table. Existing data remained usable. We traced the trigger to a recent release, and deployed a fix. Identity Resolution is now operating normally. We apologize for the impact this incident had on you and your business. We will undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.
- monitoring Oct 22, 2026, 03:17 AM UTC
Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.
Your product runs on more than Salesforce
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services