Salesforce incident
Service disruption: DB402025, DB402026, DB402028 (+23 more)
Resolved after 37 minutes, affecting DB402025 and DB402026 and 1 more, on October 20, 2026.
Marketing Cloud Engagement customers on the affected databases experienced a service disruption that prevented logins and access to features requiring database connectivity. We restarted the affected database servers to restore service, validated recovery, and rebalanced the databases to maintain stability We apologize for the impact this incident may have had on your customers and their businesses. We’ill complete a full investigation to confirm the technical trigger and underlying cause, and to identify actions that prevent a recurrence.
Affected components
Update timeline
- identified Oct 20, 2026, 01:33 PM UTC
Disruption Started: serviceDisruption
- resolved Oct 20, 2026, 02:10 PM UTC
Resolved: Incident Resolved
- monitoring Oct 20, 2026, 03:15 PM UTC
Marketing Cloud Engagement customers on the affected databases experienced a service disruption that prevented logins and access to features requiring database connectivity. We restarted the affected database servers to restore service, validated recovery, and rebalanced the databases to maintain stability We apologize for the impact this incident may have had on your customers and their businesses. We’ill complete a full investigation to confirm the technical trigger and underlying cause, and to identify actions that prevent a recurrence.
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