Salesforce incident
Feature service disruption: CAN2S, CAN4S, CAN6S (+215 more)
Resolved after 1 hour 50 minutes, affecting CAN20S and CAN26 and 1 more, on October 20, 2026.
During this time Agentforce Coworker may have been unresponsive for some customers. The issue was linked to reduced availability of a third-party service that Coworker relies on. That service has recovered, and Agentforce Coworker is now operating normally. We apologize for how this incident affected you and your business. We will undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.
Affected components
Update timeline
- identified Oct 20, 2026, 02:40 PM UTC
Degradation Started: featureServiceDisruption
- resolved Oct 20, 2026, 04:30 PM UTC
Resolved: Incident Resolved
- monitoring Oct 20, 2026, 05:23 PM UTC
During this time Agentforce Coworker may have been unresponsive for some customers. The issue was linked to reduced availability of a third-party service that Coworker relies on. That service has recovered, and Agentforce Coworker is now operating normally. We apologize for how this incident affected you and your business. We will undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.
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