Resolved after 17 minutes, affecting Saleo Capture, on May 26, 2026.
The issue has been fully resolved. After investigation, we determined the root cause was a missing environment variable that was not included during the deployment process. That configuration has now been added and validated, and the affected functionality is operating as expected. We are also strengthening our internal review and release validation processes to ensure required environment configuration is consistently verified prior to deployment. These additional checks are intended to reduce the risk of similar issues occurring in the future and improve the overall reliability of our release process.
Affected components
Update timeline
- identified May 26, 2026, 09:06 PM UTC
We are investigating an outage with Saleo Capture loading embedded tours as well as the tour editor.
- resolved May 26, 2026, 09:24 PM UTC
The issue has been fully resolved. After investigation, we determined the root cause was a missing environment variable that was not included during the deployment process. That configuration has now been added and validated, and the affected functionality is operating as expected. We are also strengthening our internal review and release validation processes to ensure required environment configuration is consistently verified prior to deployment. These additional checks are intended to reduce the risk of similar issues occurring in the future and improve the overall reliability of our release process.
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