Saleo experienced a minor incident on May 26, 2026 affecting Saleo Capture, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 26, 2026, 09:06 PM UTC
Status: Identified We are investigating an outage with Saleo Capture loading embedded tours as well as the tour editor. Affected components Saleo Capture (Full outage)
- resolved May 26, 2026, 09:24 PM UTC
Status: Resolved The issue has been fully resolved. After investigation, we determined the root cause was a missing environment variable that was not included during the deployment process. That configuration has now been added and validated, and the affected functionality is operating as expected. We are also strengthening our internal review and release validation processes to ensure required environment configuration is consistently verified prior to deployment. These additional checks are intended to reduce the risk of similar issues occurring in the future and improve the overall reliability of our release process. Affected components Saleo Capture (Operational)