Saleo Outage History

Saleo had 7 outages in the last 2 years totaling 25h 0m of downtime — averaging 0.3 incidents per month.

There were 7 Saleo outages since June 24, 2025 totaling 25h 0m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.saleo.io

Minor May 26, 2026

Capture Outage

Detected by Pingoru: May 26, 2026, 09:24 PM UTC
Resolved: May 26, 2026, 09:24 PM UTC
Duration: —

Affected: Saleo Capture

Timeline · 2 updates

identified May 26, 2026, 09:06 PM UTC

Status: Identified We are investigating an outage with Saleo Capture loading embedded tours as well as the tour editor. Affected components Saleo Capture (Full outage)
resolved May 26, 2026, 09:24 PM UTC

Status: Resolved The issue has been fully resolved. After investigation, we determined the root cause was a missing environment variable that was not included during the deployment process. That configuration has now been added and validated, and the affected functionality is operating as expected. We are also strengthening our internal review and release validation processes to ensure required environment configuration is consistently verified prior to deployment. These additional checks are intended to reduce the risk of similar issues occurring in the future and improve the overall reliability of our release process. Affected components Saleo Capture (Operational)

Read the full incident report →

Minor May 13, 2026

Increased Error Rate Publishing Tables

Detected by Pingoru: May 13, 2026, 07:10 PM UTC
Resolved: May 13, 2026, 07:10 PM UTC
Duration: —

Affected: Saleo LiveSaleo Capture

Timeline · 5 updates

identified May 13, 2026, 06:17 PM UTC

Status: Identified We’re currently seeing an increase in errors when publishing tables through the Saleo extension. Captures (both library and playback) may also fail to load. Live demo playback is unaffected. Our team has identified the cause and is actively rolling back the recent deploy. Thank you for your patience, and we’ll share another update as soon as things are back to normal. Affected components Saleo Live (Partial outage)
monitoring May 13, 2026, 06:33 PM UTC

Status: Monitoring Fix is in queue, expected time to resolve 15-30 minutes max from the time of this update. Affected components Saleo Capture (Full outage) Saleo Live (Partial outage)
monitoring May 13, 2026, 07:01 PM UTC

Status: Monitoring The fix is currently taking longer to publish than expected. We’re continuing to work on it and expect resolution within the next 30 minutes. Affected components Saleo Live (Partial outage) Saleo Capture (Full outage)
monitoring May 13, 2026, 07:09 PM UTC

Status: Monitoring The publishing of tables on Saleo live has been restored. Tour builder and public links to tours is back as well. Previewing of tours is currently in progress. Affected components Saleo Live (Operational) Saleo Capture (Degraded performance)
resolved May 13, 2026, 07:10 PM UTC

Status: Resolved The issue has been resolved, and everything is now working as expected. Publishing tables through the Saleo extension and loading captures are both functioning normally again. Thank you for your patience while our team worked through this. Affected components Saleo Capture (Operational) Saleo Live (Operational)