Saleo experienced a minor incident on May 13, 2026 affecting Saleo Live and Saleo Capture, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 13, 2026, 06:17 PM UTC
Status: Identified We’re currently seeing an increase in errors when publishing tables through the Saleo extension. Captures (both library and playback) may also fail to load. Live demo playback is unaffected. Our team has identified the cause and is actively rolling back the recent deploy. Thank you for your patience, and we’ll share another update as soon as things are back to normal. Affected components Saleo Live (Partial outage)
- monitoring May 13, 2026, 06:33 PM UTC
Status: Monitoring Fix is in queue, expected time to resolve 15-30 minutes max from the time of this update. Affected components Saleo Capture (Full outage) Saleo Live (Partial outage)
- monitoring May 13, 2026, 07:01 PM UTC
Status: Monitoring The fix is currently taking longer to publish than expected. We’re continuing to work on it and expect resolution within the next 30 minutes. Affected components Saleo Live (Partial outage) Saleo Capture (Full outage)
- monitoring May 13, 2026, 07:09 PM UTC
Status: Monitoring The publishing of tables on Saleo live has been restored. Tour builder and public links to tours is back as well. Previewing of tours is currently in progress. Affected components Saleo Live (Operational) Saleo Capture (Degraded performance)
- resolved May 13, 2026, 07:10 PM UTC
Status: Resolved The issue has been resolved, and everything is now working as expected. Publishing tables through the Saleo extension and loading captures are both functioning normally again. Thank you for your patience while our team worked through this. Affected components Saleo Capture (Operational) Saleo Live (Operational)