Saia incident

Component "Optym Dispatch APIM K8 Health Check (RouteMax APIs)" and a few other components are Down

Resolved after 9 minutes, affecting Appointment Automation Health Check and Customer Shipment Tracing - SOAP and 1 more, on November 16, 2025.

monitoring Nov 16, 2025, 05:45 AM UTC

"Customer Shipment Tracing - SOAP" is Operational

Started: Nov 16, 2025, 05:36 AM UTC
Resolved: Nov 16, 2025, 05:45 AM UTC
Duration: 9m
Detected by Pingoru: Nov 16, 2025, 05:36 AM UTC

Affected components

Appointment Automation Health CheckCustomer Shipment Tracing - SOAPRate Quote REST Customer API - HealthcheckShipment SoapTrailer Tracking - DWOP Monitoring ServiceTrailer Tracking - Mispull Monitoring Service

Update timeline

investigating Nov 16, 2025, 05:36 AM UTC

"PnD API - Driver Details API (k8) (RouteMax APIs)" is Down
investigating Nov 16, 2025, 05:36 AM UTC

"Website-Shipment Service (PROD-Saia Website API Per Microservice)" is Down
investigating Nov 16, 2025, 05:36 AM UTC

"Website-Rate Quote Service (PROD-Saia Website API Per Microservice)" is Down
investigating Nov 16, 2025, 05:36 AM UTC

"PnD API - City Driver Mobile Event Service (K8) (RouteMax APIs)" is Down
investigating Nov 16, 2025, 05:36 AM UTC

"Lowes Processor Validation (LOWES)" is Down
investigating Nov 16, 2025, 05:36 AM UTC

"PnD API - City Driver Service (K8) (RouteMax APIs)" is Down
investigating Nov 16, 2025, 05:36 AM UTC

"Optym Dispatch APIM K8 Health Check (RouteMax APIs)" is Down
investigating Nov 16, 2025, 05:36 AM UTC

"Website-Cargo Claim Service (PROD-Saia Website API Per Microservice)" is Down
investigating Nov 16, 2025, 05:36 AM UTC

"Website-Pickup Service (PROD-Saia Website API Per Microservice)" is Down
investigating Nov 16, 2025, 05:36 AM UTC

"Rate Quote REST Customer API - Healthcheck" is Down
investigating Nov 16, 2025, 05:36 AM UTC

"Forklift Tablet & Supervisor Phone App (Dock APIs & Apps)" is Down
investigating Nov 16, 2025, 05:37 AM UTC

"Trailer Tracking - DWOP Monitoring Service" is Down
investigating Nov 16, 2025, 05:38 AM UTC

"Website-Point Service (PROD-Saia Website API Per Microservice)" is Down
investigating Nov 16, 2025, 05:38 AM UTC

"LOWES DCC Trailer Notification (LOWES)" is Down
investigating Nov 16, 2025, 05:38 AM UTC

"RAR Endpoint (RAR)" is Down
investigating Nov 16, 2025, 05:38 AM UTC

"Website-User Service (PROD-Saia Website API Per Microservice)" is Down
investigating Nov 16, 2025, 05:38 AM UTC

"Website-Transit Time Service (PROD-Saia Website API Per Microservice)" is Down
investigating Nov 16, 2025, 05:39 AM UTC

"Website-Notification Service (PROD-Saia Website API Per Microservice)" is Down
investigating Nov 16, 2025, 05:39 AM UTC

"Website-Document Service (PROD-Saia Website API Per Microservice)" is Down
investigating Nov 16, 2025, 05:39 AM UTC

"Website-Tracking Service (PROD-Saia Website API Per Microservice)" is Down
investigating Nov 16, 2025, 05:39 AM UTC

"Driver Plan API HealthCheck (LiveHaul - Driver Plan APIs)" is Down
investigating Nov 16, 2025, 05:40 AM UTC

"Website-Terminal Service (PROD-Saia Website API Per Microservice)" is Down
investigating Nov 16, 2025, 05:40 AM UTC

"Appointment Automation Health Check" is Down
investigating Nov 16, 2025, 05:40 AM UTC

"PnD API - Inbound Planning Service (K8) (RouteMax APIs)" is Down
investigating Nov 16, 2025, 05:40 AM UTC

"Haulmax Health Check Monitor (LiveHaul - Driver Plan APIs)" is Down
investigating Nov 16, 2025, 05:40 AM UTC

"OSD API (OSD Prod)" is Down
investigating Nov 16, 2025, 05:40 AM UTC

"Shipment Soap" is Down
investigating Nov 16, 2025, 05:40 AM UTC

"Trailer Tracking - Mispull Monitoring Service" is Down
investigating Nov 16, 2025, 05:40 AM UTC

"Customer Shipment Tracing - SOAP" is Down
monitoring Nov 16, 2025, 05:45 AM UTC

"Customer Shipment Tracing - SOAP" is Operational

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