Saia incident

Component "Trailer Tracking - DWOP Monitoring Service" and a few other components are Down

Major Vendor's status page →

Resolved after 6 hours 15 minutes, affecting Appointment Automation Health Check and Customer Shipment Tracing - SOAP and 1 more, on November 16, 2025.

monitoring Nov 16, 2025, 03:15 PM UTC

"Lowes Processor Validation (LOWES)" is Operational

Started
Nov 16, 2025, 09:00 AM UTC
Resolved
Nov 16, 2025, 03:15 PM UTC
Duration
6h 15m
Detected by Pingoru
Nov 16, 2025, 09:00 AM UTC

Affected components

Appointment Automation Health CheckCustomer Shipment Tracing - SOAPRate Quote REST Customer API - HealthcheckShipment SoapTrailer Tracking - DWOP Monitoring ServiceTrailer Tracking - Mispull Monitoring Service

Update timeline

  1. investigating Nov 16, 2025, 09:00 AM UTC

    "Website-User Service (PROD-Saia Website API Per Microservice)" is Down

  2. investigating Nov 16, 2025, 09:00 AM UTC

    "Website-Terminal Service (PROD-Saia Website API Per Microservice)" is Down

  3. investigating Nov 16, 2025, 09:00 AM UTC

    "Website-Transit Time Service (PROD-Saia Website API Per Microservice)" is Down

  4. investigating Nov 16, 2025, 09:00 AM UTC

    "OSD API (OSD Prod)" is Down

  5. investigating Nov 16, 2025, 09:00 AM UTC

    "Website-Notification Service (PROD-Saia Website API Per Microservice)" is Down

  6. investigating Nov 16, 2025, 09:01 AM UTC

    "Website-Point Service (PROD-Saia Website API Per Microservice)" is Down

  7. investigating Nov 16, 2025, 09:01 AM UTC

    "Trailer Tracking - DWOP Monitoring Service" is Down

  8. investigating Nov 16, 2025, 09:01 AM UTC

    "Lowes Processor Validation (LOWES)" is Down

  9. investigating Nov 16, 2025, 09:01 AM UTC

    "PnD API - City Driver Mobile Event Service (K8) (RouteMax APIs)" is Down

  10. investigating Nov 16, 2025, 09:02 AM UTC

    "Forklift Tablet & Supervisor Phone App (Dock APIs & Apps)" is Down

  11. investigating Nov 16, 2025, 09:02 AM UTC

    "Trailer Tracking - Mispull Monitoring Service" is Down

  12. investigating Nov 16, 2025, 09:02 AM UTC

    "Website-Document Service (PROD-Saia Website API Per Microservice)" is Down

  13. investigating Nov 16, 2025, 09:02 AM UTC

    "Website-Rate Quote Service (PROD-Saia Website API Per Microservice)" is Down

  14. investigating Nov 16, 2025, 09:03 AM UTC

    "Customer Shipment Tracing - SOAP" is Down

  15. investigating Nov 16, 2025, 09:03 AM UTC

    "Website-Tracking Service (PROD-Saia Website API Per Microservice)" is Down

  16. investigating Nov 16, 2025, 09:03 AM UTC

    "LOWES DCC Trailer Notification (LOWES)" is Down

  17. investigating Nov 16, 2025, 09:03 AM UTC

    "Website-Cargo Claim Service (PROD-Saia Website API Per Microservice)" is Down

  18. investigating Nov 16, 2025, 09:03 AM UTC

    "Rate Quote REST Customer API - Healthcheck" is Down

  19. investigating Nov 16, 2025, 09:04 AM UTC

    "PnD API - Inbound Planning Service (K8) (RouteMax APIs)" is Down

  20. investigating Nov 16, 2025, 09:04 AM UTC

    "Optym Dispatch APIM K8 Health Check (RouteMax APIs)" is Down

  21. investigating Nov 16, 2025, 09:04 AM UTC

    "PnD API - Driver Details API (k8) (RouteMax APIs)" is Down

  22. investigating Nov 16, 2025, 09:04 AM UTC

    "Haulmax Health Check Monitor (LiveHaul - Driver Plan APIs)" is Down

  23. investigating Nov 16, 2025, 09:04 AM UTC

    "Shipment Soap" is Down

  24. investigating Nov 16, 2025, 09:04 AM UTC

    "Website-Shipment Service (PROD-Saia Website API Per Microservice)" is Down

  25. investigating Nov 16, 2025, 09:04 AM UTC

    "PnD API - City Driver Service (K8) (RouteMax APIs)" is Down

  26. investigating Nov 16, 2025, 09:04 AM UTC

    "WnR Prod API (Wnr Prod)" is Down

  27. investigating Nov 16, 2025, 09:04 AM UTC

    "Driver Plan API HealthCheck (LiveHaul - Driver Plan APIs)" is Down

  28. investigating Nov 16, 2025, 09:05 AM UTC

    "Website-Pickup Service (PROD-Saia Website API Per Microservice)" is Down

  29. investigating Nov 16, 2025, 09:05 AM UTC

    "RAR Endpoint (RAR)" is Down

  30. investigating Nov 16, 2025, 09:05 AM UTC

    "CS Disputes (CS Disputes)" is Down

  31. investigating Nov 16, 2025, 09:05 AM UTC

    "Appointment Automation Health Check" is Down

  32. monitoring Nov 16, 2025, 11:21 AM UTC

    "RAR Endpoint (RAR)" is Operational

  33. monitoring Nov 16, 2025, 11:21 AM UTC

    "Trailer Tracking - Mispull Monitoring Service" is Operational

  34. monitoring Nov 16, 2025, 11:21 AM UTC

    "Trailer Tracking - DWOP Monitoring Service" is Operational

  35. monitoring Nov 16, 2025, 11:21 AM UTC

    "Website-Point Service (PROD-Saia Website API Per Microservice)" is Operational

  36. monitoring Nov 16, 2025, 11:22 AM UTC

    "PnD API - Driver Details API (k8) (RouteMax APIs)" is Operational

  37. monitoring Nov 16, 2025, 11:22 AM UTC

    "Website-Document Service (PROD-Saia Website API Per Microservice)" is Operational

  38. monitoring Nov 16, 2025, 11:22 AM UTC

    "Appointment Automation Health Check" is Operational

  39. monitoring Nov 16, 2025, 11:22 AM UTC

    "Website-Cargo Claim Service (PROD-Saia Website API Per Microservice)" is Operational

  40. monitoring Nov 16, 2025, 11:22 AM UTC

    "PnD API - City Driver Service (K8) (RouteMax APIs)" is Operational

  41. monitoring Nov 16, 2025, 11:22 AM UTC

    "Website-Pickup Service (PROD-Saia Website API Per Microservice)" is Operational

  42. monitoring Nov 16, 2025, 11:22 AM UTC

    "Website-Transit Time Service (PROD-Saia Website API Per Microservice)" is Operational

  43. monitoring Nov 16, 2025, 11:22 AM UTC

    "Website-Terminal Service (PROD-Saia Website API Per Microservice)" is Operational

  44. monitoring Nov 16, 2025, 11:23 AM UTC

    "Haulmax Health Check Monitor (LiveHaul - Driver Plan APIs)" is Operational

  45. monitoring Nov 16, 2025, 11:23 AM UTC

    "WnR Prod API (Wnr Prod)" is Operational

  46. monitoring Nov 16, 2025, 11:24 AM UTC

    "Website-Shipment Service (PROD-Saia Website API Per Microservice)" is Operational

  47. monitoring Nov 16, 2025, 11:24 AM UTC

    "PnD API - Inbound Planning Service (K8) (RouteMax APIs)" is Operational

  48. monitoring Nov 16, 2025, 11:24 AM UTC

    "OSD API (OSD Prod)" is Operational

  49. monitoring Nov 16, 2025, 11:24 AM UTC

    "Rate Quote REST Customer API - Healthcheck" is Operational

  50. monitoring Nov 16, 2025, 11:24 AM UTC

    "Website-Notification Service (PROD-Saia Website API Per Microservice)" is Operational

  51. monitoring Nov 16, 2025, 11:25 AM UTC

    "PnD API - City Driver Mobile Event Service (K8) (RouteMax APIs)" is Operational

  52. monitoring Nov 16, 2025, 11:25 AM UTC

    "Website-User Service (PROD-Saia Website API Per Microservice)" is Operational

  53. monitoring Nov 16, 2025, 11:26 AM UTC

    "Forklift Tablet & Supervisor Phone App (Dock APIs & Apps)" is Operational

  54. monitoring Nov 16, 2025, 11:26 AM UTC

    "Optym Dispatch APIM K8 Health Check (RouteMax APIs)" is Operational

  55. monitoring Nov 16, 2025, 11:26 AM UTC

    "Website-Rate Quote Service (PROD-Saia Website API Per Microservice)" is Operational

  56. monitoring Nov 16, 2025, 11:26 AM UTC

    "Driver Plan API HealthCheck (LiveHaul - Driver Plan APIs)" is Operational

  57. monitoring Nov 16, 2025, 11:27 AM UTC

    "CS Disputes (CS Disputes)" is Operational

  58. monitoring Nov 16, 2025, 11:40 AM UTC

    "Website-Tracking Service (PROD-Saia Website API Per Microservice)" is Operational

  59. monitoring Nov 16, 2025, 11:56 AM UTC

    "Website-Tracking Service (PROD-Saia Website API Per Microservice)" is Operational

  60. monitoring Nov 16, 2025, 12:15 PM UTC

    "Shipment Soap" is Operational

  61. monitoring Nov 16, 2025, 12:15 PM UTC

    "Customer Shipment Tracing - SOAP" is Operational

  62. monitoring Nov 16, 2025, 12:27 PM UTC

    "Website-Tracking Service (PROD-Saia Website API Per Microservice)" is Operational

  63. monitoring Nov 16, 2025, 12:55 PM UTC

    "Website-Tracking Service (PROD-Saia Website API Per Microservice)" is Operational

  64. investigating Nov 16, 2025, 01:06 PM UTC

    "Prod-Roads and Linehaul-ManifestService (PROD-Roads Services Health check)" is Down

  65. investigating Nov 16, 2025, 01:06 PM UTC

    "Prod-Roads and Linehaul-DailyScheduleService (PROD-Roads Services Health check)" is Down

  66. investigating Nov 16, 2025, 01:06 PM UTC

    "Prod-Roads and Linehaul-SaiaLookupApp (PROD-Roads Services Health check)" is Down

  67. monitoring Nov 16, 2025, 01:07 PM UTC

    "Prod-Roads and Linehaul-DailyScheduleService (PROD-Roads Services Health check)" is Operational

  68. monitoring Nov 16, 2025, 01:07 PM UTC

    "Prod-Roads and Linehaul-SaiaLookupApp (PROD-Roads Services Health check)" is Operational

  69. monitoring Nov 16, 2025, 01:08 PM UTC

    "Prod-Roads and Linehaul-ManifestService (PROD-Roads Services Health check)" is Operational

  70. monitoring Nov 16, 2025, 03:15 PM UTC

    "Lowes Processor Validation (LOWES)" is Operational

  71. resolved Nov 16, 2025, 03:15 PM UTC

    All components are Operational

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