Sage experienced a major incident on September 1, 2026 affecting Sage ID and Sage ID and 1 more component, lasting 21m. The incident has been resolved; the full update timeline is below.
Affected components
Sage IDSage IDSage IDSage IDSage ID
Update timeline
- investigating Sep 01, 2026, 03:51 PM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- resolved Sep 01, 2026, 04:13 PM UTC
We identified that earlier today there was an issue preventing global customers from logging into all services and products. The issue is now resolved and the service is available and performing as expected.