Sage experienced a minor incident on August 26, 2026 affecting Brightpearl and Brightpearl, lasting 23h 53m. The incident has been resolved; the full update timeline is below.
Affected components
BrightpearlBrightpearl
Update timeline
- investigating Aug 26, 2026, 01:03 PM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- investigating Aug 26, 2026, 01:21 PM UTC
We have identified an intermittent issue affecting customers in Europe, causing Warewolf Goods out notes synchronisations to fail. We are currently investigating.
- monitoring Aug 26, 2026, 02:47 PM UTC
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
- resolved Aug 27, 2026, 12:57 PM UTC
The issue is resolved and the service continues to perform as expected.