Sage experienced a minor incident on August 25, 2026 affecting Sage 50 and Sage 50 and 1 more component, lasting 2d 21h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 25, 2026, 03:20 PM UTC
We are investigating an issue affecting data synchronization for some customers in Europe and North America. Customers may experience delays in receiving updated data, as queued synchronizations are not being processed automatically. Our teams are actively investigating the issue. Affected services may include: -Sage 50 France -Sage 100 France Comptabilité -Sage 100 FR -Sage 50 CA -Sage 100 France Hébergée We will provide further updates as more information becomes available.
- identified Aug 25, 2026, 06:03 PM UTC
The service has been restored for most customers. Some updates remain in an "Awaiting" status and may still experience delays while we continue work to fully restore service. --------------------------------------------------- Le service a été rétabli pour la majorité des clients. Certaines mises à jour restent toutefois dans un état « En attente » (« Awaiting ») et peuvent encore subir des retards pendant que nous poursuivons nos efforts pour rétablir complètement le service.
- identified Aug 26, 2026, 12:01 PM UTC
Le service a été rétabli pour la majorité des clients. Nos équipes poursuivent actuellement la restauration des mises à jour en statut “En attente”. Nous vous remercions de votre patience et de votre compréhension pendant que nous mettons tout en œuvre pour rétablir pleinement le service. --------------------------------------------------------------------- The service has been restored for most customers. We are continuing to restore updates that are in an "Awaiting" status. Thank you for your patience as we work to resolve this issue.
- resolved Aug 28, 2026, 12:21 PM UTC
Le problème est résolu et le service est disponible et fonctionne comme prévu. --------------------------------------------------------------------- The issue is resolved and the service is available and performing as expected.