Sage experienced a major incident on August 20, 2026 affecting Sage 300 People Managed Services, lasting 5h 44m. The incident has been resolved; the full update timeline is below.
Affected components
Sage 300 People Managed Services
Update timeline
- investigating Aug 20, 2026, 09:03 AM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- investigating Aug 20, 2026, 09:32 AM UTC
We have identified an issue preventing customers in South Africa from accessing the service however the ESS portion of the application is available and accessible. Customers are presented with various error messages. We are currently investigating.
- monitoring Aug 20, 2026, 10:15 AM UTC
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
- resolved Aug 20, 2026, 02:47 PM UTC
The issue is resolved and the service continues to perform as expected.