Sage incident
Sage Payroll Calculator Agent - Sage Payroll Agent Tax Calc
Sage experienced a minor incident on August 14, 2026 affecting Sage Payroll Calculator Agent, lasting 3d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 14, 2026, 05:25 PM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- investigating Aug 14, 2026, 05:38 PM UTC
We have identified an intermittent issue in the USA preventing customers from processing payroll. Customers are being presented with an error message: "Sage 100 cannot connect to the Sage Payroll Tax Service". All other product functionalities are performing as expected. The products/services affected is: - Sage 100 US We are investigating.
- monitoring Aug 14, 2026, 10:09 PM UTC
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
- monitoring Aug 17, 2026, 04:06 PM UTC
The service continues to perform as expected. If you are still facing issues, please contact Sage Customer Support.
- resolved Aug 17, 2026, 06:03 PM UTC
The issue is resolved and the service continues to perform as expected.