Sage experienced a major incident on August 12, 2026 affecting Sage 50 Cloud (US), lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 12, 2026, 03:35 PM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- investigating Aug 12, 2026, 03:56 PM UTC
We identified an issue where customers in North American are receiving the following message: “We couldn’t connect because there are currently no available resources. Try again later or contact tech support for help if this keeps happening”. We are currently investigating.
- investigating Aug 12, 2026, 06:11 PM UTC
We are continuing to investigate the cause of the issue.
- investigating Aug 12, 2026, 07:00 PM UTC
We continue to investigate the cause of the issue. Thank you for your patience as we work to resolve this issue.
- monitoring Aug 12, 2026, 11:53 PM UTC
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
- resolved Aug 13, 2026, 04:34 PM UTC
The issue is resolved and the service continues to perform as expected.