Sage experienced a minor incident on August 12, 2026 affecting Sage Intacct and Network Services - Sales Use Tax, lasting 3h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Sage IntacctNetwork Services - Sales Use Tax
Update timeline
- investigating Aug 12, 2026, 09:07 AM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- monitoring Aug 12, 2026, 09:33 AM UTC
We have identified that a subset of customers in North America are experiencing issues when connecting to the service. We have applied a fix and the service is now performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
- resolved Aug 12, 2026, 12:15 PM UTC
The issue is resolved and the service continues to perform as expected.