Sage experienced a major incident on August 7, 2026 affecting Sage X3 Cloud and Sage X3 Cloud and 1 more component, lasting 5h 39m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 07, 2026, 09:08 AM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- investigating Aug 07, 2026, 09:38 AM UTC
We have identified an issue preventing customers in the UK and North America from logging in to Sage X3. Customers are presented with “This page isn’t working” error message. Customer are presented with “This page isn’t working” error message. We are currently investigating.
- identified Aug 07, 2026, 10:56 AM UTC
We are continuing to investigate the cause of the issue. We appreciate your patience as we work to resolve this issue.
- monitoring Aug 07, 2026, 12:20 PM UTC
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
- resolved Aug 07, 2026, 02:48 PM UTC
The issue is resolved and the service continues to perform as expected.