Sage experienced a major incident on July 23, 2026 affecting Embedded Services and Embedded Services and 1 more component, lasting 20h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 23, 2026, 04:01 PM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- identified Jul 23, 2026, 04:26 PM UTC
We have identified an issue preventing new customers to use their new product listed below and from doing any changes to existing entitlements.. We are working on a fix. The products/services affected are: -Sage 50 Cloud US -Sage 50 Cloud CA -Sage 50 Cloud FR -Sage 50 Cloud UKI -Connected Bridge Service -Organisation Service -Sage HR Suite - (DE) -Sage CoPilot (UKI) -Sage 100 (DE) -Sage HR Suite - (CA) -Sage 50 (DE) -Sage 50 for Accounts (CA) -Sage HR Suite - (US) -Sage 50 - Sage Expense (UKI) -Sage HR Suite - 100 (US) -Sage HR Suite - 300 (US) -Sage 100 Online SPP -Sage Connect (FR) -Sage 50 (ES) -Sage FRP1000 (FR) -Sage 200 (ES) -Sage Connect (US) -Sage Batigest (FR) -Sage 50 Faturação (PT) -Sage 50 Loja (PT) -Sage 50 Salários (PT) -Sage 50 Contabilidade (PT) -Sage 50 Cloud Contabilidade (PT) -Sage 50 Cloud Salários (PT) -Sage 50 Cloud Loja (PT) -Sage 50 Cloud Faturação (PT) -Sage 100 (PT) -Sage 100 Cloud (PT) -Sage for Accountants Pay per use (PT) -Sage for Accountants Cloud Pay per Use (PT) -Sage for Accountants Expert (PT) -Sage for Accountants Cloud Expert (PT)
- monitoring Jul 23, 2026, 06:51 PM UTC
The services are performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the services.
- resolved Jul 24, 2026, 12:55 PM UTC
The issue is resolved and the service continues to perform as expected.