Sage experienced a minor incident on July 23, 2026 affecting AutoEntry, lasting 7d 5h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 23, 2026, 01:04 PM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- investigating Jul 23, 2026, 01:18 PM UTC
We have identified an issue preventing customers in the UK from submitting the MTD (Making Tax Digital) to the British Revenue, HMRC. All other product functionalities are performing as expected. Thank you for your patience as we work to resolve this issue.
- identified Jul 28, 2026, 03:35 PM UTC
Thank you for your understanding as we work to resolve this issue.
- monitoring Jul 29, 2026, 04:06 PM UTC
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
- resolved Jul 30, 2026, 06:07 PM UTC
The issue is resolved and the service continues to perform as expected.