Sage experienced a minor incident on July 17, 2026 affecting Banking Service and Banking Service and 1 more component, lasting 3d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Banking ServiceBanking ServiceBanking ServiceBanking ServiceBanking ServiceSage Business Cloud Accounting ZASage 50 Cloud (US)Sage IntacctSage IntacctSage 50 Cloud (UK)
Update timeline
- investigating Jul 17, 2026, 10:02 AM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- investigating Jul 17, 2026, 10:26 AM UTC
We have identified that a subset of customers globally are not receiving their bank transactions. The product/services impacted are: -Sage 200 UKI -SBC Accounting ZA -Sage Online -Sage 300 -Sage Intacct -Sage 50 Canada -Sage 50 UKI -SBC Accounting UKI -Sage 50 US
- monitoring Jul 17, 2026, 12:13 PM UTC
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
- resolved Jul 20, 2026, 11:05 AM UTC
The issue is resolved and the service continues to perform as expected.