Sage experienced a major incident on July 6, 2026 affecting E-Invoicing and E-Invoicing Portal and 1 more component, lasting 2d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 06, 2026, 10:08 AM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- identified Jul 06, 2026, 10:30 AM UTC
We have identified that customers in France are experiencing delays when trying to onboard into e-invoicing. The list of products/services affected by this issue are: -Sage Active -FRP1000 -Sage 50 FR -Sage 100 FR -Sage Online -Sage X3 We are currently investigating.
- identified Jul 06, 2026, 01:02 PM UTC
Nous poursuivons actuellement nos investigations sur ce problème. Nous vous remercions de votre patience et de votre compréhension pendant que nous travaillons à sa résolution. ------------------------------------------------- We are continuing the investigate the issue. We appreciate your patience as we work to resolve this issue.
- identified Jul 06, 2026, 04:08 PM UTC
Nous avons identifié la cause du problème et travaillons actuellement à sa résolution. Nous vous remercions de votre patience et de votre compréhension pendant que nous mettons en œuvre un correctif. -------------------------------------------------------- We have identified the cause of the issue and we are working on a fix. Thank you for your patience as we work to resolve this issue.
- identified Jul 07, 2026, 09:01 AM UTC
We have applied a fix that have improved the situation but we are still seeing some delays in on-boarding. We continue to investigate
- identified Jul 07, 2026, 12:49 PM UTC
Nous poursuivons nos investigations concernant un problème entraînant d'importants retards dans le traitement des demandes d'intégration à la E-Invoicing. Les clients doivent s'attendre à des délais supplémentaires pendant que nous travaillons à la résolution du problème. Nous vous prions de nous excuser pour la gêne occasionnée. ----------------------------------------- We continue to investigate an issue causing severe delays to E-Invoicing onboarding requests. Customers should expect further delays while we work to resolve the issue. We apologise for any inconvenience this may cause.
- identified Jul 07, 2026, 03:55 PM UTC
Le service fonctionne comme prévu. La prévention de toute récurrence demeure notre priorité, et nous continuons à surveiller le service de près. ----------------------------------------------------- The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
- monitoring Jul 07, 2026, 04:06 PM UTC
Le service fonctionne comme prévu. La prévention de toute récurrence demeure notre priorité, et nous continuons à surveiller le service de près. ----------------------------------------------------- The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
- resolved Jul 08, 2026, 12:12 PM UTC
Le problème est résolu et le service continue de fonctionner comme prévu. ----------------------------------- The issue is resolved and the service continues to perform as expected.