Sage incident

Sage 50 Cloud (US) - Partial Outage

Minor Resolved View vendor source →

Sage experienced a minor incident on July 2, 2026 affecting Sage 50 Cloud (US), lasting 1h 46m. The incident has been resolved; the full update timeline is below.

Started
Jul 02, 2026, 04:39 PM UTC
Resolved
Jul 02, 2026, 06:25 PM UTC
Duration
1h 46m
Detected by Pingoru
Jul 02, 2026, 04:39 PM UTC

Affected components

Sage 50 Cloud (US)

Update timeline

  1. investigating Jul 02, 2026, 04:39 PM UTC

    We are investigating a potential issue with the service. An update will be provided within 30 minutes.

  2. investigating Jul 02, 2026, 05:08 PM UTC

    We have identified an issue where US customers are receiving the following message: "You are off plan and do not have security access:" We are currently investigating.

  3. resolved Jul 02, 2026, 06:25 PM UTC

    The issue is resolved and the service is available and performing as expected.