Sage experienced a minor incident on June 22, 2026 affecting Brightpearl, lasting 18h 12m. The incident has been resolved; the full update timeline is below.
Affected components
Brightpearl
Update timeline
- investigating Jun 22, 2026, 02:16 PM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- investigating Jun 22, 2026, 02:33 PM UTC
We have identified an issue preventing US customers from logging into the application. We are currently investigating.
- monitoring Jun 22, 2026, 02:46 PM UTC
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
- resolved Jun 23, 2026, 08:28 AM UTC
The issue is resolved and the service continues to perform as expected.