Sage incident

Brightpearl - Operational

Notice Ongoing View vendor source →

Sage is currently experiencing a notice incident affecting Brightpearl, which began 22h ago. The vendor's full update timeline is below.

Started
Jun 01, 2026, 06:00 PM UTC
Resolved
Ongoing
Duration
● 22h 1m
Detected by Pingoru
Jun 01, 2026, 06:00 PM UTC

Affected components

Brightpearl

Update timeline

  1. monitoring Jun 02, 2026, 11:14 AM UTC

    We have identified an issue where icons are missing throughout the entire UI. This is only impacting a small subset of US customers using the Chrome browser. We are currently investigating.

  2. monitoring Jun 02, 2026, 11:23 AM UTC

    We have confirmed that customers are able to perform their usual tasks and the service is performing as expected. We will continue to investigate the missing icons issue.

  3. monitoring Jun 02, 2026, 11:23 AM UTC

    The services continues to work as expected and we continue to closely monitor. If you experience issues in which the icons of the UI are not being displayed please use a different browser and contact customer services.