Sage experienced a notice incident on June 1, 2026 affecting Brightpearl, lasting 2d 14h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Jun 02, 2026, 11:14 AM UTC
We have identified an issue where icons are missing throughout the entire UI. This is only impacting a small subset of US customers using the Chrome browser. We are currently investigating.
- monitoring Jun 02, 2026, 11:23 AM UTC
We have confirmed that customers are able to perform their usual tasks and the service is performing as expected. We will continue to investigate the missing icons issue.
- monitoring Jun 02, 2026, 11:23 AM UTC
The services continues to work as expected and we continue to closely monitor. If you experience issues in which the icons of the UI are not being displayed please use a different browser and contact customer services.
- resolved Jun 04, 2026, 08:28 AM UTC
The issue is resolved and the service is available and performing as expected.