E-Mail Functionality - Partial Outage

Update timeline

1. investigating May 05, 2026, 08:42 AM UTC

   We have identified that customers in the UK, Ireland and ZA are getting an error message when trying to use the email functionality on the following products: -Sage 50 Accounts UK -Sage 50 Payroll UK -Sage 50 Payroll Ireland -Sage 50c ZA -Sage Pastel Payroll We are currently investigating.

2. investigating May 05, 2026, 08:42 AM UTC

   We are continuing to investigate the cause of the issue. As a workaround, when using the following listed below, customers can save the e-mail as draft and then send the saved draft. -Sage 50 Accounts UK -Sage 50 Payroll UK -Sage 50 Payroll Ireland We apologise for any inconvenience this may cause.