Sage incident

Banking Service - Partial Outage

Minor Resolved View vendor source →

Sage experienced a minor incident on May 4, 2026 affecting Banking Service and Sage Business Cloud Accounting (NA), lasting 3h 22m. The incident has been resolved; the full update timeline is below.

Started
May 04, 2026, 06:36 PM UTC
Resolved
May 04, 2026, 09:58 PM UTC
Duration
3h 22m
Detected by Pingoru
May 04, 2026, 06:36 PM UTC

Affected components

Banking ServiceSage Business Cloud Accounting (NA)

Update timeline

  1. investigating May 04, 2026, 06:36 PM UTC

    We are investigating a potential issue with the service. An update will be provided within 30 minutes.

  2. investigating May 04, 2026, 07:16 PM UTC

    We have identified an issue where Canadian customers cannot import their banking transactions. We are currently investigating.

  3. investigating May 04, 2026, 08:59 PM UTC

    We are continuing to investigate the cause of the issue.

  4. resolved May 04, 2026, 09:58 PM UTC

    The issue is resolved and the service is available and performing as expected.