Sage experienced a minor incident on September 17, 2026 affecting Brightpearl and Brightpearl, lasting 1d 12h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 16, 2026, 10:23 AM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- investigating Sep 16, 2026, 10:59 AM UTC
We have identified an issue that was causing certain product labels to have some missing fields. The issue was impacting customers globally. All other functionality remained unaffected. The service is now performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
- investigating Sep 16, 2026, 03:56 PM UTC
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service. If customers experience any issues, they are advised to contact Customer Services.
- monitoring Sep 17, 2026, 08:44 AM UTC
During ongoing monitoring, we identified an issue preventing a small subset of customers in North America and Europe from accessing Beta Reporting. A workaround has been implemented to enable affected customers to continue working while we investigate the cause. The product labels issue: The service continue to perform as expected. We are continuing to closely monitor the service. If customers experience any issues, they are advised to contact Customer Services.
- monitoring Sep 17, 2026, 09:03 AM UTC
The product labels issue: The service continue to perform as expected. We are continuing to closely monitor the service. If customers experience any issues, they are advised to contact Customer Services.
- monitoring Sep 18, 2026, 11:04 AM UTC
The Beta reporting issue: The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service. The product labels issue: The service continue to perform as expected. We are continuing to closely monitor the service. If customers experience any issues, they are advised to contact Customer Services.
- resolved Sep 18, 2026, 08:56 PM UTC
The issue is resolved and the service continues to perform as expected.