Sage experienced a minor incident on September 14, 2026 affecting Sage 50 and Sage Business Cloud Bureau (FR) and 1 more component, lasting 21h 57m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 14, 2026, 12:15 PM UTC
We have identified an issue preventing customers in France from accessing certain folders when logging in to the Collaborative Portal. When attempting to access certain folders they are receiving the following error: "You do not have access to this entity. The selected entity is invalid or you do not have access to it. Please select another entity from the list below". After clearing cache and restarting their browsers some customers are regaining access to these folders. The products/services affected are: - Sage 50 - Sage 100 - Sage X3 - Sage FRP 1000 (FR) - Batigest - Sage Business Cloud Bureau (FR) - Sage Connect
- investigating Sep 14, 2026, 03:45 PM UTC
We are continuing to investigate the cause of the issue.
- monitoring Sep 14, 2026, 03:46 PM UTC
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
- resolved Sep 15, 2026, 10:12 AM UTC
The issue is resolved and the service continues to perform as expected.