Sage experienced a minor incident on September 14, 2026 affecting Sage Active, lasting 12h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 14, 2026, 09:50 AM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- investigating Sep 14, 2026, 10:13 AM UTC
We have identified an issue impacting customers in France. When customers click “Post” on a purchase invoice, the action appears to have no effect. If “Post” is clicked for the second time, the following error is displayed: "Unable to create the journal entry because one has already been generated." As part of remediation process, the GE sync will not be available while we investigate.
- identified Sep 14, 2026, 12:07 PM UTC
We have identified the cause of the issue and we are working on a fix. We appreciate your patience as we work to resolve this issue.
- identified Sep 14, 2026, 04:05 PM UTC
We have identified the cause of the issue and we are working on a fix. We appreciate your patience as we work to resolve this issue.
- resolved Sep 14, 2026, 10:10 PM UTC
The issue is resolved and the service is available and performing as expected.