Sage incident

E-invoicing France - Degraded Performance

Minor Resolved View vendor source →

Sage experienced a minor incident on September 5, 2026 affecting Sage Active and Sage Connect and 1 more component, lasting 1d 18h. The incident has been resolved; the full update timeline is below.

Started
Sep 05, 2026, 02:41 PM UTC
Resolved
Sep 07, 2026, 09:13 AM UTC
Duration
1d 18h
Detected by Pingoru
Sep 05, 2026, 02:41 PM UTC

Affected components

Sage ActiveSage ConnectSage for AccountantsSage FRP 1000 (FR)Sage IntacctE-invoicing France

Update timeline

  1. investigating Sep 05, 2026, 02:02 AM UTC

    We are investigating a potential issue with the service. An update will be provided within 30 minutes.

  2. investigating Sep 05, 2026, 02:50 AM UTC

    Nous avons identifié un incident affectant le processus d'intégration de la facturation électronique (E-Invoicing). Les entreprises sont créées avec succès, cependant les points de terminaison Sovos associés ne sont pas créés. La liste des produits affectés par cet incident est : -Sage Active. -Sage For Accountants. -Sage Connect. -Sage FRP 1000 (FR) -Sage FRP 1000 Partner Cloud (FR) -Sage 50 (FR) -Sage 100 Partner Cloud (FR) -Sage Online -Sage Batigest -Sage Intacct Nous enquêtons actuellement sur ce problème. -------------------------------------------------------------- We identified an issue affecting the E-Invoicing onboarding workflow. Companies are being created successfully, however, the associated Sovos endpoints are not being created. The list of products affected by this issue is: -Sage Active. -Sage For Accountants. -Sage Connect. -Sage FRP 1000 (FR) -Sage FRP 1000 Partner Cloud (FR) -Sage 50 (FR) -Sage 100 Partner Cloud (FR) -Sage Online -Sage Batigest -Sage Intacct We are currently investigating.

  3. identified Sep 05, 2026, 02:41 PM UTC

    Nous continuons à travailler avec Sovos afin d'investiguer et d'atténuer le problème affectant le processus d'intégration de la facturation électronique (E-Invoicing). Bien que certaines demandes d'intégration restent affectées, la majorité des demandes sont traitées avec succès. L'enquête est toujours en cours. ------------------------------------------------------------------ We are continuing to work with Sovos to investigate and mitigate the issue affecting the E-Invoicing onboarding workflow. While some onboarding requests remain affected, most requests are processing successfully. The investigation remains ongoing.

  4. resolved Sep 07, 2026, 09:13 AM UTC

    This incident has been resolved.