Resolved after 2 hours 36 minutes, affecting Vantage Website and Sage Knowledge and 1 more, on July 8, 2021.
Update from Brightcove: Our Engineering Team confirmed the issue with Playback has now been resolved and the services are back to an operational state.
Affected components
Update timeline
- identified Jul 08, 2021, 07:05 PM UTC
Our 3rd-party streaming video service is currently experiencing a service disruption. From https://status.brightcove.com/ We have identified a potential service-impacting issue with several components. Brightcove Engineering is urgently investigating. We will provide more information on the impact and scope of the incident as soon as possible. Components: Playback, Dynamic Delivery - Playback, Studio, CMS API, Gallery, Brightcove Campaign, Brightcove Engage, Brightcove Beacon Locations: APAC, Americas, EMEA, Japan, APAC - South-East Asia, APAC - ANZ, Global
- identified Jul 08, 2021, 07:16 PM UTC
We are continuing to monitor this issue.
- identified Jul 08, 2021, 08:31 PM UTC
Brightcove provided an update at 3:44PM EDT: Mitigating actions have been implemented, and Brightcove Engineering continues to work on resolving the issue with Playback.
- resolved Jul 08, 2021, 10:17 PM UTC
Update from Brightcove: Our Engineering Team confirmed the issue with Playback has now been resolved and the services are back to an operational state.
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