Sage Publishing incident

Vantage Grade Sync - Degraded performance

Resolved after 59 minutes, affecting Vantage Website and LMS Grade Sync Services, on October 6, 2021.

resolved Oct 06, 2021, 01:52 PM UTC

Vantage and grade sync services experienced degraded performance on 10/5/21 from 8:00-9:00 PM EDT. During this time, some users may have noticed increased slowness on the website and a short delay in sending grades to their LMS. The performance issue was fully resolved by 9:00 PM EDT

Started
Oct 06, 2021, 12:00 AM UTC
Resolved
Oct 06, 2021, 01:00 AM UTC
Duration
59m
Detected by Pingoru
Oct 06, 2021, 12:00 AM UTC

Affected components

Vantage WebsiteLMS Grade Sync Services

Update timeline

  1. identified Oct 06, 2021, 01:50 PM UTC

    The issue has been identified and a fix is being implemented.

  2. resolved Oct 06, 2021, 01:52 PM UTC

    Vantage and grade sync services experienced degraded performance on 10/5/21 from 8:00-9:00 PM EDT. During this time, some users may have noticed increased slowness on the website and a short delay in sending grades to their LMS. The performance issue was fully resolved by 9:00 PM EDT

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