Sage Publishing incident
Major Outage: SAGE Vantage and LMS Grade Sync Services
Resolved after 18 minutes, affecting Vantage Website and LMS Grade Sync Services, on November 3, 2021.
The incident causing an outage to SAGE Vantage has now been resolved and Grade Sync services have processed any grades that may have been stuck in the queue during the outage. Total downtime lasted 20 minutes, from 10:02 PM EDT to 10:20 PM EDT. During this time, users likely received gateway error messages. The Vantage team has identified the root cause of the outage and is working on ways to prevent this from happening in the future.
Affected components
Update timeline
- identified Nov 03, 2021, 01:13 PM UTC
The Vantage team has identified an issue causing an outage to SAGE Vantage and LMS Grade Sync Services.
- resolved Nov 03, 2021, 01:14 PM UTC
The incident causing an outage to SAGE Vantage has now been resolved and Grade Sync services have processed any grades that may have been stuck in the queue during the outage. Total downtime lasted 20 minutes, from 10:02 PM EDT to 10:20 PM EDT. During this time, users likely received gateway error messages. The Vantage team has identified the root cause of the outage and is working on ways to prevent this from happening in the future.
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