Sage Publishing incident
Video Issues in SAGE Knowledge and SAGE Research Methods
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Resolved after 22 hours 24 minutes, affecting Sage Knowledge and Sage Research Methods, on August 24, 2022.
The engineering team successful deployed a fix to to the platforms this morning. All video access issues should now be resolved.
Affected components
Sage KnowledgeSage Research Methods
Update timeline
- investigating Aug 24, 2022, 04:35 PM UTC
An issue has been uncovered whereby some videos are not accessible to customers that should have access. The problem has been identified by the engineering team and they are working to resolve it.
- resolved Aug 25, 2022, 03:00 PM UTC
The engineering team successful deployed a fix to to the platforms this morning. All video access issues should now be resolved.
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