Sage Publishing incident
Potential Vantage/Blackboard grade sync issues
Resolved after 5 days 23 hours, affecting LMS Grade Sync Services, on August 24, 2022.
The Vantage development team has pushed a fix to the platform early this morning that resolved this issue. Our teams are now in the process of resending all grades that were impacted by the timestamp error. We thank you for your patience while our teams worked to resolve this issue.
Affected components
Update timeline
- investigating Aug 29, 2022, 09:26 PM UTC
The Vantage team is investigating an issue with Blackboard integrated courses where some grades may not be syncing properly due to a time stamp issue. If your course is impacted, you may be experiencing sporadic issues with grade sync in your Blackboard gradebook. We are working with the Blackboard team to diagnose and fix the issue as soon as possible. Once fixed, any missing grades will be queued up to sync to the impacted Blackboard gradebooks.
- identified Aug 29, 2022, 09:30 PM UTC
The Vantage team is currently working on developing a fix for the Blackboard grade sync issues.
- resolved Aug 30, 2022, 03:12 PM UTC
The Vantage development team has pushed a fix to the platform early this morning that resolved this issue. Our teams are now in the process of resending all grades that were impacted by the timestamp error. We thank you for your patience while our teams worked to resolve this issue.
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