Sage Publishing incident

System Outage: Sage Data, Sage Campus, Sage Knowledge, Sage Research Methods and CQ Press Library sites down

Resolved after 16 hours 31 minutes, affecting Sage Knowledge and Sage Research Methods and 1 more, on May 12, 2023.

resolved May 13, 2023, 01:45 PM UTC

Service has been restored to all sites as of 4:22 am PST / 7:22 am EST on Saturday 5/13

Started
May 12, 2023, 06:50 PM UTC
Resolved
May 13, 2023, 11:22 AM UTC
Duration
16h 31m
Detected by Pingoru
May 12, 2023, 06:50 PM UTC

Affected components

Sage KnowledgeSage Research MethodsSage DataCQ Press Library WebsitesSage Campus

Update timeline

  1. investigating May 12, 2023, 08:26 PM UTC

    We are currently investigating an issue with outages on the following sites: Sage Data, Sage Campus, Sage Knowledge, Sage Research Methods, CQ Press Libraries.

  2. identified May 12, 2023, 08:28 PM UTC

    Status: Offline/Restoration underway Details: On Friday 5/12 beginning at 11:50am PST/2:50pm EST, a release pipeline created a critical issue for the following sites: Sage Data, Sage Campus, Sage Knowledge, Sage Research Methods, CQ Press Libraries, and SecureCenter. Work to restore is currently ongoing, though the downtime is expected to last several hours

  3. identified May 13, 2023, 01:42 PM UTC

    We are continuing to work on a fix for this issue.

  4. resolved May 13, 2023, 01:45 PM UTC

    Service has been restored to all sites as of 4:22 am PST / 7:22 am EST on Saturday 5/13

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