SafetyChain had 19 outages in the last 2 years totaling 153h 32m of downtime — averaging 0.8 incidents per month.
There were 19 SafetyChain outages since October 31, 2024 totaling 153h 32m of downtime. Each is summarised below — incident details, duration, and resolution information.
This incident has been resolved. Some customers were not able to open Supplier submitted documents. The issue was present from approximately 3:30 AM to 8:30 AM ET. All documents are now opening without error for all users.
We have identified an issue where Field dependencies are not evaluating properly if they are triggered a second time while filling out submissions in the Browser.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are investigating reports of users not being able to log in to the Live environment.
Microsoft is reporting connectivity issues related to Azure services hosted in the West US region, where SafetyChain servers are located. Users may experience intermittent issues when accessing these services. Reminder, Offline mode is available when needed. You can enable airplane mode on your device and log in if you have previously logged in to that device. When submitting records, they will be placed in a pending status. The date and time of submission, as recorded in offline mode, will be reflected in LINK once the records are processed.
Login services have been restored. This incident was caused by an outage with our cloud infrastructure provider (Microsoft Azure) that affected authentication in the Live environment. Service has recovered and we are monitoring to confirm stability before resolving this incident. If you are still unable to log in, please contact support.
Due to the Azure West US region connectivity issues reported by Microsoft, customers may experience service disruptions when attempting to log in to SafetyChain with their Single Sign-On(SSO) accounts. We are continuing to monitor this incident.
Due to the Azure West US region connectivity issues reported by Microsoft, customers may experience service disruptions when attempting to log in to SafetyChain with their Single Sign-On(SSO) accounts. In addition, Data import, export, API and integrations are affected. We are continuing to monitor this incident.
Microsoft has rolled out changes which are positively affecting the Azure West US region connectivity issues. Customers should start being able to log in to SafetyChain with their Single Sign-On(SSO) accounts. In addition, DPT, Tasks, and other services are working normally. We are continuing to monitor for final resolution.
This incident has been resolved.
We are currently investigating an incident in the Live environment where scheduled tasks are not appearing in the inbox for some customers.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We have received reports of users seeing Internal Server Errors when adding resources in Forms Manager.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
We are investigating reports of performance degradation in the Live environment.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating an incident in the Live environment where API integration calls are experiencing performance degradation.
A fix has been implemented and we are actively monitoring the results to ensure this incident is resolved.
This incident has been resolved.
We are currently investigating an incident in the Live environment for OEE where some customers may experience performance degradation.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are investigating reports of users being unable to complete internal tasks in the Live environment.
The issue has been identified and our Engineering team is working to restore this functionality.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating an incident in the Live environment where Record Processing, Record Signoff, and Task Creation is delayed for some customers.
We are continuing to investigate the issue.
We are continuing to investigate the issue. LINK and Web have been restored, and the restoration of other services is in progress.
A fix has been implemented and we are continuing to monitor the results.
We are continuing to investigate this issue.
A fix has been implemented and we are continuing to monitor the results.
This incident has been resolved
We are currently investigating an incident in the Live environment where Supplier Compliance task creation may be delayed for some customers.
Incident did not have any customer impact and has been resolved. We will continue to monitor for any irregularities in processing.
We are currently investigating an incident in our latest SafetyChain App, v1.23, where tasks are not being displayed when resources are not assigned.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are investigating reports of users are unable to upload or view attachments.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are investigating reports of users not being able to log in to the Live environment.
Intermittent login disruptions may be encountered. Our Engineering team is actively working to rectify this as quickly as possible.
Offline mode is functional. You can enable airplane mode on your device and log in if you have previously logged in to that device. When submitting records, they will be placed in a pending status. However, the date and time of submission, as recorded in offline mode, will be reflected in LINK once the records are processed.
A fix has been implemented and we are monitoring the results.
We are continuing to closely monitor this incident while addressing additional improvements.
Systems are stable, and performance has returned to normal. Our Engineering team is continuing to monitor, ensuring sustained performance. Reminder, Offline mode is functional and available when needed. You can enable airplane mode on your device and log in if you have previously logged in to that device. When submitting records, they will be placed in a pending status. The date and time of submission, as recorded in offline mode, will be reflected in LINK once the records are processed.
The incident from February 20, 2025 has been resolved.
We are currently experiencing an issue where Non-Compliant Notifications are not being sent. Our team is actively working to restore this service as soon as possible. In the meantime, please use the Exceptions Report in LINK or other Record-based Reports to monitor non-compliant records.
A fix has been implemented and we are monitoring the results.
Non-compliant notifications are now sending as expected. This is effective as of 7:26 AM PT. For records submitted between 11:30 PM and 7:26 AM PT, please use the Exceptions Report in LINK or other Record-based Reports to monitor non-compliant records
We are currently investigating an incident in the Live environment where some customers have reported slowness when loading Supplier Compliance reporting and management pages.
A fix has been implemented and we will monitor the results throughout the day.
This incident has been resolved.
We are currently investigating an incident in the Live environment where OEE plans are not displaying in the "Not Yet Started" section as expected.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating an incident in the Live environment where the Supplier Portal may not be loading for some customers.
We have received reports of customers not being able to create new supplier requirements. Our Engineering team is continuing its investigation.
This incident has been resolved and the supplier portal and creating new supplier requirements are working for all users.
Our development team has found a critical error in version 1.16 of the Android SafetyChain App. “DateTime” and “Time” fields in records are showing an incorrect conversion due to UTC and local device time zones. Android users are advised to use the M2 SafetyChain application while we fix this bug. If you are an iOS user, you can disregard this message as version 1.16 will not be deployed on Apple devices.
To resolve this issue, SafetyChain App version 1.17 for Android has been released and is now available in the Google Play Store. This is the functional equivalent of version 1.15 for Android. Apple users will remain on version 1.15 of the iOS app.