SafeNow incident

Push Notifications

Resolved after 2 hours 1 minute, on June 6, 2023.

resolved Jun 06, 2023, 04:16 PM UTC

Everything is up and running again. We deployed a fix to our systems accepting the broken date format and delivery of alarm notifications is stable again. We're very sorry about any inconvenience!

Started
Jun 06, 2023, 02:14 PM UTC
Resolved
Jun 06, 2023, 04:16 PM UTC
Duration
2h 1m
Detected by Pingoru
Jun 06, 2023, 02:14 PM UTC

Update timeline

  1. investigating Jun 06, 2023, 02:14 PM UTC

    We're currently seeing push notifications being not delivered. Investigation is going on and we're keeping you posted as we're learning more about the details.

  2. identified Jun 06, 2023, 02:58 PM UTC

    A service partner updated their system and messed up the date format. We already asked them to roll back and in parallel we're extending our logic to also work with the broken format.

  3. resolved Jun 06, 2023, 04:16 PM UTC

    Everything is up and running again. We deployed a fix to our systems accepting the broken date format and delivery of alarm notifications is stable again. We're very sorry about any inconvenience!

Your product runs on more than SafeNow

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.

Add your stack →