SafeNow incident

Newest Version of App Can’t Connect

Resolved after 1 day, on October 8, 2023.

resolved Oct 09, 2023, 06:26 AM UTC

A fix has been implemented and a new app version (2.0.21) was released. PLEASE UPDATE THE APP TO 2.0.21

Started
Oct 08, 2023, 06:25 AM UTC
Resolved
Oct 09, 2023, 06:26 AM UTC
Duration
1d
Detected by Pingoru
Oct 08, 2023, 06:25 AM UTC

Update timeline

  1. identified Oct 08, 2023, 06:25 AM UTC

    The newest version of the SafeNow App (2.0.20) from the App Store is not able to communicate with our servers. This is related to a rotation of an SSL certificate that happened last night. We are currently handing in a new version of the app into the reviews. PLEASE DON’T UPDATE THE APP IF NOT ALREADY DONE.

  2. resolved Oct 09, 2023, 06:26 AM UTC

    A fix has been implemented and a new app version (2.0.21) was released. PLEASE UPDATE THE APP TO 2.0.21

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