Runway incident

Issues with upscaling video using Runway public API

Major Resolved View vendor source →

Runway experienced a major incident on July 3, 2025 affecting App and Backend and 1 more component, lasting 28m. The incident has been resolved; the full update timeline is below.

Started
Jul 03, 2025, 02:16 PM UTC
Resolved
Jul 03, 2025, 02:44 PM UTC
Duration
28m
Detected by Pingoru
Jul 03, 2025, 02:16 PM UTC

Affected components

AppBackendPublic API

Update timeline

  1. investigating Jul 03, 2025, 02:16 PM UTC

    We have identified the root cause of the problem and are working towards a solution to restore the service for all users.

  2. monitoring Jul 03, 2025, 02:40 PM UTC

    We have rolled out a fix that should address the issue and we continue to monitor.

  3. resolved Jul 03, 2025, 02:44 PM UTC

    The video_upscale service is no longer experiencing issues.