Runway experienced a major incident on August 18, 2025 affecting App and Backend and 1 more component, lasting 38m. The incident has been resolved; the full update timeline is below.
Affected components
AppBackendPublic API
Update timeline
- investigating Aug 18, 2025, 11:41 AM UTC
Our engineering team is investigating a problem affecting users on Act Two. We're aware of the problem and are working towards a solution. We will provide an update soon.
- monitoring Aug 18, 2025, 12:01 PM UTC
We've released a fix and are seeing improvements. We're monitoring closely to ensure the fix fully resolves the issue for everyone.
- resolved Aug 18, 2025, 12:19 PM UTC
A fix has been rolled out and the issue is resolved.