Runway incident

Gen-4 and Gen-4 Turbo failing

Major Resolved View vendor source →

Runway experienced a major incident on August 19, 2025 affecting App and Backend and 1 more component, lasting 19m. The incident has been resolved; the full update timeline is below.

Started
Aug 19, 2025, 11:08 PM UTC
Resolved
Aug 19, 2025, 11:27 PM UTC
Duration
19m
Detected by Pingoru
Aug 19, 2025, 11:08 PM UTC

Affected components

AppBackendPublic API

Update timeline

  1. identified Aug 19, 2025, 11:08 PM UTC

    A regression has caused Gen-4 and Gen-4 Turbo to fail. We have identified the problem and are rolling out a fix.

  2. resolved Aug 19, 2025, 11:27 PM UTC

    Gen-4 and Gen-4 Turbo have fully recovered