Runway incident

We've identified a problem and are working on a fix

Critical Resolved View vendor source →

Runway experienced a critical incident on July 10, 2026 affecting App and Backend and 1 more component, lasting 1h. The incident has been resolved; the full update timeline is below.

Started
Jul 10, 2026, 04:42 PM UTC
Resolved
Jul 10, 2026, 05:42 PM UTC
Duration
1h
Detected by Pingoru
Jul 10, 2026, 04:42 PM UTC

Affected components

AppBackendPublic API

Update timeline

  1. investigating Jul 10, 2026, 04:42 PM UTC

    Our engineering team is investigating a problem affecting users. We're aware of the problem and are working towards a solution. We will provide an update soon.

  2. monitoring Jul 10, 2026, 04:48 PM UTC

    We've released a fix and are seeing improvements. We're monitoring closely to ensure the fix fully resolves the issue for everyone.

  3. resolved Jul 10, 2026, 05:42 PM UTC

    This incident has now been resolved.