Runa incident

Otto DE orders are failing

Minor Ongoing View vendor source →

Runa is currently experiencing a minor incident affecting Gift Processing, which began 2h ago. The vendor's full update timeline is below.

Started
May 14, 2026, 03:41 AM UTC
Resolved
Ongoing
Duration
● 1h 58m
Detected by Pingoru
May 14, 2026, 03:41 AM UTC

Affected components

Gift Processing

Update timeline

  1. investigating May 14, 2026, 03:41 AM UTC

    We are currently investigating an issue causing some orders of Otto DE (OTTO-DE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

  2. monitoring May 14, 2026, 05:02 AM UTC

    We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.