Runa incident

Emart KR orders are failing

Minor Resolved View vendor source →

Runa experienced a minor incident on May 6, 2026 affecting Gift Processing, lasting 3h 34m. The incident has been resolved; the full update timeline is below.

Started
May 06, 2026, 12:28 PM UTC
Resolved
May 06, 2026, 04:02 PM UTC
Duration
3h 34m
Detected by Pingoru
May 06, 2026, 12:28 PM UTC

Affected components

Gift Processing

Update timeline

  1. investigating May 06, 2026, 12:28 PM UTC

    We are currently investigating an issue causing some orders of Emart KR (EMA-KR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

  2. monitoring May 06, 2026, 12:40 PM UTC

    We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

  3. investigating May 06, 2026, 12:42 PM UTC

    We are currently investigating an issue causing some orders of Emart KR (EMA-KR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

  4. monitoring May 06, 2026, 01:20 PM UTC

    We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

  5. investigating May 06, 2026, 01:22 PM UTC

    We are currently investigating an issue causing some orders of Emart KR (EMA-KR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

  6. monitoring May 06, 2026, 03:15 PM UTC

    We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

  7. investigating May 06, 2026, 03:17 PM UTC

    We are currently investigating an issue causing some orders of Emart KR (EMA-KR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

  8. resolved May 06, 2026, 04:02 PM UTC

    This incident has been resolved.

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