Runa incident

Emart KR orders are failing

Minor Resolved View vendor source →

Runa experienced a minor incident on September 14, 2026 affecting South Korea, lasting 5h 25m. The incident has been resolved; the full update timeline is below.

Started
Sep 14, 2026, 09:01 AM UTC
Resolved
Sep 14, 2026, 02:26 PM UTC
Duration
5h 25m
Detected by Pingoru
Sep 14, 2026, 09:01 AM UTC

Affected components

South Korea

Update timeline

  1. investigating Sep 14, 2026, 09:01 AM UTC

    We are currently investigating an issue causing some orders of Emart KR (EMA-KR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

  2. monitoring Sep 14, 2026, 10:52 AM UTC

    We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

  3. investigating Sep 14, 2026, 10:56 AM UTC

    We are currently investigating an issue causing some orders of Emart KR (EMA-KR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

  4. monitoring Sep 14, 2026, 11:05 AM UTC

    We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

  5. investigating Sep 14, 2026, 11:06 AM UTC

    We are currently investigating an issue causing some orders of Emart KR (EMA-KR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

  6. monitoring Sep 14, 2026, 11:35 AM UTC

    We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

  7. investigating Sep 14, 2026, 11:36 AM UTC

    We are currently investigating an issue causing some orders of Emart KR (EMA-KR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

  8. monitoring Sep 14, 2026, 01:26 PM UTC

    We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

  9. investigating Sep 14, 2026, 01:26 PM UTC

    We are currently investigating an issue causing some orders of Emart KR (EMA-KR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

  10. resolved Sep 14, 2026, 02:26 PM UTC

    This incident has been resolved.