Runa incident

Carrefour FR orders are failing

Minor Resolved View vendor source →

Runa experienced a minor incident on September 13, 2026 affecting France, lasting 19h 34m. The incident has been resolved; the full update timeline is below.

Started
Sep 13, 2026, 05:16 PM UTC
Resolved
Sep 14, 2026, 12:51 PM UTC
Duration
19h 34m
Detected by Pingoru
Sep 13, 2026, 05:16 PM UTC

Affected components

France

Update timeline

  1. investigating Sep 13, 2026, 05:16 PM UTC

    We are currently investigating an issue causing some orders of Carrefour FR (CFOUR-FR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

  2. monitoring Sep 13, 2026, 05:45 PM UTC

    We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

  3. investigating Sep 13, 2026, 05:46 PM UTC

    We are currently investigating an issue causing some orders of Carrefour FR (CFOUR-FR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

  4. monitoring Sep 13, 2026, 09:03 PM UTC

    We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

  5. investigating Sep 13, 2026, 09:06 PM UTC

    We are currently investigating an issue causing some orders of Carrefour FR (CFOUR-FR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

  6. monitoring Sep 13, 2026, 09:10 PM UTC

    We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

  7. investigating Sep 13, 2026, 09:11 PM UTC

    We are currently investigating an issue causing some orders of Carrefour FR (CFOUR-FR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

  8. monitoring Sep 13, 2026, 09:11 PM UTC

    We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

  9. investigating Sep 13, 2026, 09:16 PM UTC

    We are currently investigating an issue causing some orders of Carrefour FR (CFOUR-FR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

  10. monitoring Sep 14, 2026, 06:03 AM UTC

    We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

  11. investigating Sep 14, 2026, 06:06 AM UTC

    We are currently investigating an issue causing some orders of Carrefour FR (CFOUR-FR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

  12. monitoring Sep 14, 2026, 06:14 AM UTC

    We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

  13. investigating Sep 14, 2026, 06:16 AM UTC

    We are currently investigating an issue causing some orders of Carrefour FR (CFOUR-FR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

  14. monitoring Sep 14, 2026, 06:17 AM UTC

    We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

  15. investigating Sep 14, 2026, 06:21 AM UTC

    We are currently investigating an issue causing some orders of Carrefour FR (CFOUR-FR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

  16. monitoring Sep 14, 2026, 06:51 AM UTC

    We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

  17. investigating Sep 14, 2026, 06:56 AM UTC

    We are currently investigating an issue causing some orders of Carrefour FR (CFOUR-FR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

  18. monitoring Sep 14, 2026, 07:05 AM UTC

    We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

  19. investigating Sep 14, 2026, 07:06 AM UTC

    We are currently investigating an issue causing some orders of Carrefour FR (CFOUR-FR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

  20. monitoring Sep 14, 2026, 08:54 AM UTC

    We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

  21. investigating Sep 14, 2026, 08:56 AM UTC

    We are currently investigating an issue causing some orders of Carrefour FR (CFOUR-FR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

  22. monitoring Sep 14, 2026, 09:38 AM UTC

    We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

  23. investigating Sep 14, 2026, 09:41 AM UTC

    We are currently investigating an issue causing some orders of Carrefour FR (CFOUR-FR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

  24. monitoring Sep 14, 2026, 09:58 AM UTC

    We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

  25. investigating Sep 14, 2026, 10:01 AM UTC

    We are currently investigating an issue causing some orders of Carrefour FR (CFOUR-FR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

  26. monitoring Sep 14, 2026, 10:12 AM UTC

    We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

  27. investigating Sep 14, 2026, 10:16 AM UTC

    We are currently investigating an issue causing some orders of Carrefour FR (CFOUR-FR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

  28. monitoring Sep 14, 2026, 10:21 AM UTC

    We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

  29. investigating Sep 14, 2026, 10:26 AM UTC

    We are currently investigating an issue causing some orders of Carrefour FR (CFOUR-FR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

  30. monitoring Sep 14, 2026, 10:31 AM UTC

    We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

  31. investigating Sep 14, 2026, 10:36 AM UTC

    We are currently investigating an issue causing some orders of Carrefour FR (CFOUR-FR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

  32. monitoring Sep 14, 2026, 10:38 AM UTC

    We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

  33. investigating Sep 14, 2026, 10:41 AM UTC

    We are currently investigating an issue causing some orders of Carrefour FR (CFOUR-FR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

  34. monitoring Sep 14, 2026, 10:41 AM UTC

    We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

  35. investigating Sep 14, 2026, 10:46 AM UTC

    We are currently investigating an issue causing some orders of Carrefour FR (CFOUR-FR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

  36. monitoring Sep 14, 2026, 10:46 AM UTC

    We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

  37. investigating Sep 14, 2026, 10:51 AM UTC

    We are currently investigating an issue causing some orders of Carrefour FR (CFOUR-FR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

  38. monitoring Sep 14, 2026, 11:05 AM UTC

    We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

  39. investigating Sep 14, 2026, 11:06 AM UTC

    We are currently investigating an issue causing some orders of Carrefour FR (CFOUR-FR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

  40. monitoring Sep 14, 2026, 11:09 AM UTC

    We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

  41. investigating Sep 14, 2026, 11:11 AM UTC

    We are currently investigating an issue causing some orders of Carrefour FR (CFOUR-FR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

  42. monitoring Sep 14, 2026, 11:12 AM UTC

    We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

  43. investigating Sep 14, 2026, 11:16 AM UTC

    We are currently investigating an issue causing some orders of Carrefour FR (CFOUR-FR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

  44. monitoring Sep 14, 2026, 11:27 AM UTC

    We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

  45. investigating Sep 14, 2026, 11:31 AM UTC

    We are currently investigating an issue causing some orders of Carrefour FR (CFOUR-FR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

  46. monitoring Sep 14, 2026, 11:34 AM UTC

    We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

  47. investigating Sep 14, 2026, 11:36 AM UTC

    We are currently investigating an issue causing some orders of Carrefour FR (CFOUR-FR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

  48. monitoring Sep 14, 2026, 11:47 AM UTC

    We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

  49. investigating Sep 14, 2026, 11:51 AM UTC

    We are currently investigating an issue causing some orders of Carrefour FR (CFOUR-FR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

  50. monitoring Sep 14, 2026, 11:58 AM UTC

    We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

  51. investigating Sep 14, 2026, 12:01 PM UTC

    We are currently investigating an issue causing some orders of Carrefour FR (CFOUR-FR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

  52. monitoring Sep 14, 2026, 12:03 PM UTC

    We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

  53. investigating Sep 14, 2026, 12:06 PM UTC

    We are currently investigating an issue causing some orders of Carrefour FR (CFOUR-FR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

  54. monitoring Sep 14, 2026, 12:15 PM UTC

    We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

  55. investigating Sep 14, 2026, 12:16 PM UTC

    We are currently investigating an issue causing some orders of Carrefour FR (CFOUR-FR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

  56. monitoring Sep 14, 2026, 12:17 PM UTC

    We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

  57. investigating Sep 14, 2026, 12:21 PM UTC

    We are currently investigating an issue causing some orders of Carrefour FR (CFOUR-FR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

  58. monitoring Sep 14, 2026, 12:22 PM UTC

    We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

  59. investigating Sep 14, 2026, 12:26 PM UTC

    We are currently investigating an issue causing some orders of Carrefour FR (CFOUR-FR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

  60. monitoring Sep 14, 2026, 12:28 PM UTC

    We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

  61. investigating Sep 14, 2026, 12:31 PM UTC

    We are currently investigating an issue causing some orders of Carrefour FR (CFOUR-FR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

  62. monitoring Sep 14, 2026, 12:32 PM UTC

    We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

  63. investigating Sep 14, 2026, 12:36 PM UTC

    We are currently investigating an issue causing some orders of Carrefour FR (CFOUR-FR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

  64. resolved Sep 14, 2026, 12:51 PM UTC

    This incident has been resolved.