Resolved after 2 hours 13 minutes, affecting France, on September 15, 2026.
We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.
Affected components
Update timeline
- investigating Sep 15, 2026, 02:15 PM UTC
We are currently investigating an issue causing some orders of Carrefour FR (CFOUR-FR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
- monitoring Sep 15, 2026, 02:15 PM UTC
We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.
- investigating Sep 15, 2026, 02:20 PM UTC
We are currently investigating an issue causing some orders of Carrefour FR (CFOUR-FR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
- monitoring Sep 15, 2026, 03:29 PM UTC
We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.
- resolved Sep 15, 2026, 04:29 PM UTC
This incident has been resolved.
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