Runa experienced a minor incident on September 9, 2026 affecting France, lasting 10h 36m. The incident has been resolved; the full update timeline is below.
Affected components
France
Update timeline
- investigating Sep 09, 2026, 07:44 AM UTC
We are currently investigating an issue causing some orders of GEMO FR (GEMO-FR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
- monitoring Sep 09, 2026, 05:20 PM UTC
We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.
- resolved Sep 09, 2026, 06:20 PM UTC
This incident has been resolved.