Runa incident

Chevron and Texaco US orders are failing

Resolved after 3 hours 8 minutes, affecting Gift Processing, on September 9, 2026.

monitoring Sep 09, 2026, 06:23 AM UTC

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

Started
Sep 09, 2026, 04:15 AM UTC
Resolved
Sep 09, 2026, 07:23 AM UTC
Duration
3h 8m
Detected by Pingoru
Sep 09, 2026, 04:15 AM UTC

Affected components

Gift Processing

Update timeline

  1. investigating Sep 09, 2026, 04:15 AM UTC

    We are currently investigating an issue causing some orders of Chevron and Texaco US (CHEVTX-US) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

  2. monitoring Sep 09, 2026, 06:23 AM UTC

    We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

  3. resolved Sep 09, 2026, 07:23 AM UTC

    This incident has been resolved.

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