Rudderstack incident

Delivery failures to cloud destinations with OAuth authentication

Major Resolved View vendor source →

Rudderstack experienced a major incident on December 14, 2023 affecting Data Processing Pipeline (US) and Data Processing Pipeline (EU), lasting 11h 10m. The incident has been resolved; the full update timeline is below.

Started
Dec 14, 2023, 07:30 AM UTC
Resolved
Dec 14, 2023, 06:40 PM UTC
Duration
11h 10m
Detected by Pingoru
Dec 14, 2023, 07:30 AM UTC

Affected components

Data Processing Pipeline (US)Data Processing Pipeline (EU)

Update timeline

  1. identified Dec 14, 2023, 08:24 PM UTC

    Deliveries to cloud destinations with OAuth authentication are being incorrectly aborted

  2. resolved Dec 14, 2023, 08:24 PM UTC

    Deliveries to cloud destinations with OAuth authentication were incorrectly aborted from 07:30 AM UTC to 06:40 PM UTC. A fix has been implemented and the deliveries have resumed. We are evaluating the total failures for customers and working on replaying them soon